1. Who this policy applies to
This policy applies to Dusttech Pty Ltd trading as Dusttech. Dusttech provides industrial dust extraction installation, ducting, servicing, filter replacement, breakdown support, airflow checks, consulting and related dust and fume extraction services across Australia.
2. Information we may collect
We may collect information that helps us respond to enquiries, quote work, attend sites, provide services and maintain customer records. This may include your name, business name, role, phone number, email address, site address, billing details, service history, equipment details, photos, project information and messages you send to us.
When you use our website, we may also receive technical information such as your browser type, device, pages visited, approximate location, referral source and interaction data through cookies, analytics tools and standard website logs.
3. How we collect information
Information may be collected when you call, email, submit a website form, request a quote, book a service, provide photos, communicate through social media, meet us on site, or otherwise provide information during normal business dealings.
4. How we use information
We use information to respond to enquiries, prepare quotes, plan service visits, provide installation and maintenance work, manage customer relationships, issue invoices, maintain service records, improve our website and communicate about relevant Dusttech services.
We may use de-identified project information and photos for website, portfolio or marketing purposes where appropriate. We avoid publishing sensitive customer details, exact private site information or confidential project information without suitable permission.
5. Disclosure of information
Dusttech does not sell personal information. We may share information with trusted service providers where reasonably required, such as website hosting, analytics, email, accounting, CRM, payment, document storage, subcontracting, freight or specialist service providers.
We may also disclose information if required by law, regulation, insurance, safety obligations, dispute resolution, debt recovery, or to protect Dusttech, our customers or others from loss, misuse or unlawful activity.
6. Website cookies and analytics
Our website may use cookies and analytics services, including Google Analytics, to understand how visitors find and use the website. This helps us improve page content, navigation and marketing performance. You can adjust cookie settings in your browser, although some website features may not work as intended.
7. Storage and security
We take reasonable steps to keep information secure and protect it from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in business systems, email, cloud services, website systems, accounting systems and local records used to manage Dusttech operations.
No method of electronic transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will take appropriate steps in line with applicable Australian privacy requirements.
8. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to a request.
9. Marketing communications
If you receive marketing or follow-up communications from Dusttech, you can ask us to stop sending them at any time. We may still contact you about current work, quotes, invoices, safety matters or service history where reasonably necessary.
10. Overseas service providers
Some software, hosting, analytics, email or cloud providers used by Dusttech may store or process information outside Australia. Where practical, we use reputable providers and take reasonable steps to protect information handled through those services.
11. Changes to this policy
We may update this privacy policy from time to time. The latest version will be available on this page and will apply from the date it is published.
12. Contact Dusttech
For privacy questions, access requests or correction requests, contact Dusttech using the details below.
Email: info@dusttech.com.au
Phone: 03 9108 1211
Address: 26 Earlsfield Drive, Berwick VIC 3806, Australia